Have A Question About Your Eureka Vacuum? We've Got The Answer!
Some of the most common troubleshooting questions and answers appear below. If you cannot find your question, please send an email to our Service Department or call 1-800-282-2886. Our Service Representatives are available to assist you Monday through Friday, 8:00 am to 7:30 pm Central Time, and Saturday and Sunday, 10:00 am to 6:30 pm Central Time.
Every Eureka vacuum has an Owner's Guide in its box at the time of purchase. If you cannot find the Owner's Guide for your model, an Adobe Portable Document Format (PDF) version may be available online. To view the Owner's Guide, you will need the free Adobe Acrobat Reader application. If you cannot find the appropriate manual online, please call 1-800-282-2886 to order a printed copy.
To find the nearest warranty station or service center for your cleaner, enter your zip code into our online service locator. We'll provide a list of local authorized dealers who can service your Eureka cleaner. You may also call our customer service line at 1-800-282-2886.
Most Eureka accessories and supplies can be ordered from our Web site. We will ship items directly to your home (U.S. and Canadian orders only). They can also be purchased at the same mass retail or local independent vacuum stores that sell Eureka vacuums.
If you are not sure what you need, please call 1-800-282-2886. A Service Representative can assist you Monday through Friday, from 8:00 am and 7:30 pm Central Time, and Saturday and Sunday, from 10:00 am to 6:30 pm Central Time.
First, make sure that your vacuum cleaner is correctly plugged and the power button is switched to the "on" position. If your vacuum cleaner is still not working after youve checked the plug and power button, review the following checklist:
- Check the brush roll and replace it if the bristles are worn.
- Check the belt and replace if it is broken or worn.
- Check the filter bag and replace if it is full. If you have been vacuuming up fine dust, such as drywall, the bag will need to be replaced more frequently.
- Check the nozzle, tube or hose for possible clogging. If there is any blockage, remove the obstruction from the air stream.
- Check to see if the filter is blocked. Clean or replace clogged filters according to the Owner's Guide instructions.
- Check that the hose adapter is inserted into the filter bag.
If you have reviewed the checklist and corrected any problems, and your vacuum still does not work properly, please contact the nearest Eureka service center or warranty station for assistance. Visit our online service locator to find the warranty station or service center nearest you.
These procedures vary from model to model. Consult your Eureka Owner's Guide for proper maintenance instructions.
Try raising the height adjustment to a higher setting and avoid sucking up rug corners into the vacuum. You should also check for debris that may have wrapped around the brush roll.
First, check the hose to make sure that a foreign object isn't blocking airflow. Next, make sure the airflow switch is set correctly. Many models have a switch that changes the suction from the main vacuum to the hose attachment.
First, see if the belt is loose or broken. If it is, replace it. Next, make sure the wheels on your vacuum are turning freely. Finally, check your carpet height adjustment setting. To find the best height adjustment setting, put the vacuum in the normal resting position. Turn the height adjustment to the highest setting. Turn on the vacuum and release the handle. Dial the setting down, one at a time, until you hear the tone change. This is the best setting for your carpet. If you change carpets, remember to adjust the setting for the new carpet.
Once your vacuum is plugged in, see if the on-off switch is stuck. If it is, loosen the switch nut by a quarter of a turn. Still not turning on? Check to make sure the power cord receptacle is plugged into the motor housing correctly. If these procedures don't help, take it to your Eureka Warranty Station.